Terms & Condition

Terms and Conditions of Contract

• GENERAL

1.1 This contract sets out the terms and conditions upon which we will supply services to you. In this contract, you the customer and sender will be referred to as the shipper, and the recipient will be referred to as the consignee,



1.2 FZ Express shall not be liable for other damages, such as moral and exemplary damages, and consequential damages, unless, the amount of foreseen consequential damage is declared during the acceptance and higher freight fee is paid.



1.3 FZ Express is not a common carrier. We may refuse to handle, transport or store goods for you for any reason whatsoever at our absolute discretion.



1.4 The terms of this Contract cannot be waived or varied except by a written instrument executed and delivered by authorized representatives of the shipper and FZ Express which specifically states that waiver or variation.

• PROHIBITED ITMES
• • FZ Express will not accept any prohibited Items for shipment. Prohibited Items are items that are subject to Import or export restrictions in the country of origin and destination.
  • Explosives: Fireworks, ammunition, dynamite, and other explosives.
  • Flammable Liquids and Gases: Gasoline, alcohol, paint, solvents, and chemicals that are highly flammable.
  • Radioactive Materials: Items containing radioactive elements, like certain medical equipment.
  • Corrosive Substances: Acid, batteries, and substances that can cause burns or damage to materials.
  • Compressed Gases: Oxygen, acetylene, butane, and other gases that can be hazardous under pressure.
  • Weapons: Firearms, explosives, knives, and other weapons that are restricted for shipping.
  • Stolen Goods: Any items that are known to be stolen or illegally acquired.
  • Drugs and Narcotics: Illicit drugs, controlled substances, and drug paraphernalia.
• WARRANTY

3.1 Shipper warrants that the value and contents of the package are accurately declared in the packing list for purposes of import tax assessment as well as determination of liability in case of loss or damage.

• LIMITATION OF RESPONSIBILITY

4.1 Notwithstanding the above, FZ Express will not be liable or responsible for loss, damage or delay caused by events or circumstances that FZ Express cannot control, including but not limited to:

"Acts of God", perils of the air, public enemies, criminal acts of any person(s) or entities, including but not limited to, acts of terrorism, public authorities acting with actual or apparent authority, acts or omission of customs or quarantine officials riots, strikes or anticipated strikes (of any entity, including, but not limited to other carriers, vendors sub-contractors or suppliers), or other local disputes, civil commotion, hazards incident to a state of war (whether or not declared) or insurrection, weather conditions (as determined solely by FZ Express), natural disasters (earthquakes, floods, hurricanes are examples of natural disasters), national or local disruptions in air transportation networks (as determined solely by FZ Express), conditions that present a danger to our personnel, or disruption of failure of communication and Information systems (Including but not limited to, our systems). In such circumstances as mentioned above, we will make reasonable efforts to transport and deliver packages to their destination as quickly and as practicable under these circumstances.

• DELIVERY

5.1 FZ Express will make reasonable efforts to transport and deliver packages to their destination as quickly as practicable under the circumstances stipulated in this contract; and FZ Express is under no duty to advise you of the potential or actual existence of any one or more of these circumstances.

5.2 If the packages could not be delivered to the recipient address and FZ Express elect to re-deliver the goods to you. FZ Express will charge you for the cost of the re-delivery including any storage costs Incurred by FZ Express.

5.3 When shipment is refused at the time of delivery or unclaimed by the consignee, FZ Express will contact the shipper for additional instructions. If the shipper Instructs FZ Express to return the shipment to the shipper, the Shipper will bear all costs associated with the return of the shipment. If no additional instructions are received, FZ Express will dispose of unclaimed or refused shipments after 90 days from delivery or pick up data after proper notice. The shipper is responsible for incineration or destruction of the cargo and/or all cost associated herewith.

FZ Express’s DELIVERY COMMITMENT IS BASED ON THE EXPECTED DEPARTURE DATE OF THE VESSEL AND NOT AT THE TIME OF PICK UP. DEPENDING ON THE ORIGIN, VESSEL MAY LEAVE WEEKLY OR MONTHLY. SHIPPING SCHEDULE MAY CHANGE WITHOUT PRIOR NOTICE.

• PRIVACY

6.1 FZ Express is committed to protecting the privacy of its customers. We do not sell or share your non-public personal information for the benefit of third parties.

6.2 FZ Express collects and use customer's information to verify identification as required by law, to process transactions, and to provide better services, keeping our customer information secure is one of our most important responsibilities.

6.3 FZ Express’s employees are authorized to access customer information only when they need it to provide the customer with products and services. FZ Express's employees are bound by a code of ethics that require confidential treatment of customer information are subject to disciplinary action if they fail to follow this code.

• CONSIGNEE AND VERIFICATION REQUIREMENT

FZ Express requires that each consignee must present a valid government Issued ID at time of delivery in order to release any shipment. A consignee will be asked to sign a Proof of Delivery ("POD"). A POD may be provided to the shipper upon request.

LIST OF ACCEPTABLE PHILIPPINE IDENTIFICATION

Digitized SS ID/GSIS ID

Driver's License

Professional Regulations Commission ID

Passport Company ID

School ID